FAQHow long will it take for my order to ship?
If all the items required for your order are in stock, it will be shipped out within 1 business day after your payment has cleared.
If your item is a pre-order custom suit, it will be shipped out within 3 weeks (or 7 days if you choose express production) after your payment has cleared.
My competition is soon. Will I get my order in time?
The average time for making and shipping a suit is 3 to 6 weeks.
The total waiting time for a suit (including production and shipping) is:
For standard production: 5-6 weeks.
For express production: 3-4 weeks.
IMPORTANT: please only place an order if your competition is in 6 weeks or more for standard production and 4 weeks or more for express production.
How can I pay for express production?
There’s a special item on our site for express production. Just add it to the cart along with the suit of your choice.
How can I be sure that my suit will fit?
Problems with fitting are very rare. Please make sure that you provide correct measurements when ordering. Your coach may be able to advise you on any weight-loss that may occur before your competition date.
All of our suits are made from highly stretchable material. Bottoms can fit up to 3 different sizes. Tops can fit up to 2 different sizes (plunge cup) or even 3 sizes (triangle cup). But if your suit is densely covered with crystals (which makes it less stretchable) or for any other reason you are still afraid about fitting, let us know about it when placing your order. We will provide removable padding for your top and supply adjustable bottoms. The alteration of bottoms requires basic sewing skills.
I’m competing in the fitness-bikini division but I want high-waist, v-cut bottoms. Can you make it?
Yes, we can make it. Just make sure that you request a special cut in the comments section when placing your order.
During competition season my cup size becomes smaller and I don’t like the way my proportions look. Can you help somehow?
We can definitely help! Just choose a bigger cup size when ordering and let us know your real cup size. We’ll make a top with a bigger cup size and provide additional padding.
Will my custom-made suit look the same as in the picture?
KATA Stage Apparel offers a high quality service and all of our suits are hand-made.
Due to the handcrafted nature of our items there may be slight differences between the pictures on display and the suit that you will receive. There can be a slight difference in fabric and crystal color due to the variation in colors shown by different screens.
What is the difference between DMC and Swarovski crystals?
DMC crystals are high-quality glass crystals that provide a decent amount of sparkle on stage. The price of these crystals allows us to keep prices as low as possible while still providing great quality. It's a very good choice for competitors on a budget.
Swarovski crystals are the highest-quality crystals on the market. They provide a remarkable amount of glimmer on stage. Their shine and cut resembles real diamonds. We try to keep the price for our Swarovski posing suits as low as possible.
Can you make a suit for my federation?
Yes, all of our suits are custom made to meet all your needs including your federation's requirements. Just make sure that you have included all the relevant information about your federation's specific requirements when placing your order.
Can you make a suit for my division?
Yes, all of our suits are custom made to meet all of your requirements including those of your division. Any suit design can be made for your division. Just make sure that you include all the relevant information about your division when ordering.
Where are KATA Apparel suits made? Where do you ship from?
All of KATA Apparel suits are hand-made in Ukraine. Your order will be shipped from Kiev, Ukraine.
Do you offer international shipping?
Yes, we offer international shipping. You can find more information about shipping on our “Shipping” page.
Do you provide a tracking number?
Yes, you will receive the tracking number once your order has shipped.
Do you accept returns?
We do not accept returns. You can find more information about returns on our “Returns” page.
Can I cancel my custom order?
If you need to cancel your order, please do so as soon as possible. Any custom orders which are canceled more than 48 hours after placing them can not be refunded since by then we will have already started making your suit.
Can I cancel my order if I’m buying an in-stock item?
If you need to cancel your order, please do so as soon as possible. Any orders for in-stock items which are canceled more than 24 hours after placing them can not be refunded since by then we will have already shipped your order
Still have questions? Don't hesitate to contact us!